Great Customer Service

I recently just purchased my first car, it was a big step to make and a bigger decision. When I was first thinking about buying my first car I had many options but I was set on a Scion tc, I have never been that interested on this type of cars but when they came out with a new model this year it was love at first sight.

 At first I was having such a hassle trying to get approve for a loan, when I went to apply in a credit union even with my dad co-signing the loan I couldn’t even get approve plus they weren’t much help anyways. I was getting really frustrated thinking I might not be able to get my car any time sooner but I was still determined so I decided to try another bank, Nevada Federal Credit. When it was my turn to talk to one of the representatives I had explained my situation to the rep and she was so helpful. If it wasn’t for the lady giving me all the advises she did I probably would be without my car right now. What I liked about the representative is that she didn’t try to run my credit just so she can get credit for an application loan, she really did wanted the best for me. She explained to me that if I didn’t get approve for the last bank that I might not get approve with them either since they work kind of the same way but she did tell me to go try a dealership. So after that I decided to go to the dealership.

Nick help me and he was so nice and helpful. He sat me down and gave me all the paperwork to fill out, he also brought me and my family some water. They sure enough run my credit and I was approve with a really low interest and with no co-signer. “Customer relationships and value are especially important in today’s tough economic times, when more frugal consumers are cutting back and spending more carefully.” [Marketing: An Introduction by Armstrong and Kotler, Chapter 1 Page 4]. I was really dreaded the thought about the experience on buying my first car but, Nick as well as the representative at the bank made my experience much smoother then I thought making me want to refer all my family and friends back to them. Great customer service is the key to a successful company.